尊敬的客户，
Dear DHL Express Customer,

鉴于新冠病毒对全球航空运输行业及全球供应链造成的重大影响，为了持续给您和您的客户提供优质稳定的服务，DHL快递在2020年推出了紧急情形附加费 (ESS)。
COVID-19 has had significant impacts on the global aviation industry, and global supply chains. In order for us to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.

自从全球新冠病毒爆发以来，DHL团队一直在不断调整我们的全球网络，从而更好地适应疫情发展、防疫政策以及运力和需求的变化。
Since the onset of the global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

紧急情形附加费的调整
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

由于市场情况正随着疫情的持续发展而不断变化，自2022年4月10日起，我们将对紧急情形附加费 (ESS) 的计费金额做出调整。
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective April 10th 2022.

紧急情形附加费的调整反映了市场环境、航空运力以及各地防控措施的不断变化。
The ESS surcharge will be adjusted to reflect the changes in market dynamics, air capacity availability and operational restrictions.

如下表格是以起始地/目的地组合的最新收费金额，新增南亚4为起始地。
Below, you will find the details for the adjusted ESS per origin and destination combination with the introduction of origin South Asia4.

2022年4月10日起生效的紧急情形附加费（人民币/公斤）

In RMB per KG - DHL Express Emergency Situation Surcharge as of April 10th 2022

标记黄色的单元格为ESS更新金额
Yellow colored cells denote the adjusted ESS


请注意，紧急情形附加费是一项临时性费用，用于部分补偿我们在此特殊时期调整航空网络带来的运营成本增加。在疫情持续期间，我们将继续评估市场状况并对此项附加费做出适当调整。
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

最新网络服务更新
Latest network updates

我们将持续为您提供有关受疫情影响的实时服务调整（如当地政府管控措施和转运时间影响等）。您可访问此网站关注最新服务调整：https://www.simplydhl.com/covid-19updates
We will continue to inform our customers about any major changes in our service offering (e.g. local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates

此网站从始发地和目的地角度详细更新了受影响国家和地区的服务状态、紧急情形附加费的最新信息。
This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.

如果您有任何问题，请联络您的DHL客户经理。
If you have any questions, please reach out to your local DHL representative.
感谢您的信任与合作。
Thank you for your trust and cooperation.

此致，
Kind regards,

1中国香港和中国澳门
1 Hong Kong SAR and Macau SAR.

2亚洲其他国家或地区（中国大陆和中国香港/中国澳门除外）：文莱、不丹、库克群岛、斐济、印度尼西亚、日本、柬埔寨、基里巴斯、韩国、老挝、缅甸、马尔代夫、马来西亚、蒙古、新喀里多尼亚、瑙鲁、纽埃岛、朝鲜、大溪地、巴布亚新几内亚、菲律宾、所罗门群岛、新加坡、泰国、东帝汶、汤加、图瓦卢、中国台湾、越南、瓦努阿图、萨摩亚。
澳大利亚和新西兰仅作为始发地时。印度、巴基斯坦、孟加拉国、斯里兰卡、尼泊尔仅作为目的地时。
2 Rest of Asia (Asia excluding China and Hong Kong) = Brunei, Bhutan, Cook Islands, Fiji, Indonesia, Japan, Cambodia, Kiribati, South Korea, Laos, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa.
Australia, and New Zealand as origin only. India, Pakistan, Bangladesh, Sri Lanka, Nepal as destination only.

3从澳大利亚/新西兰/巴布亚新几内亚寄送至澳大利亚/新西兰/巴布亚新几内亚的所有货物将收取人民币2元/公斤的费用，适用于所有支付方式。
3 All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged RMB 2/kg regardless of billing location.

4南亚：印度、巴基斯坦、孟加拉国、斯里兰卡、尼泊尔。
4 South Asia= India, Pakistan, Bangladesh, Sri Lanka, Nepal.

5欧洲：安道尔、法罗群岛、格陵兰岛、加那利群岛、列支敦士登、摩纳哥、圣马力诺、梵蒂冈、阿尔巴尼亚、亚美尼亚、奥地利、阿塞拜疆、白俄罗斯、比利时、波斯尼亚和黑塞哥维那、保加利亚、克罗地亚、塞浦路斯、捷克共和国、丹麦、爱沙尼亚、福克兰群岛、芬兰、法国、格鲁吉亚、德国、直布罗陀、希腊、根西岛、匈牙利、冰岛、爱尔兰、以色列、意大利、泽西岛、哈萨克斯坦、科索沃、吉尔吉斯斯坦、拉脱维亚、立陶宛、卢森堡、马耳他、摩尔多瓦、黑山、荷兰、马其顿、 挪威、波兰、葡萄牙、罗马尼亚、俄罗斯、塞尔维亚、斯洛伐克、斯洛文尼亚、西班牙、瑞典、瑞士、塔吉克斯坦、土耳其、土库曼斯坦、乌克兰、英国、乌兹别克斯坦。
5 Europe = Andorra, Faroe Islands, Greenland, Canary Islands, Liechtenstein, Monaco, San Marino, Vatican City State, Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Republic of Ireland, Israel, Italy, Jersey, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Republic of Moldova, Republic of Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, Republic of Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

6美洲：美属萨摩亚、古巴、密克罗尼西亚、关岛、马绍尔群岛、北马里亚那群岛、波多黎各、帕劳、美属维尔京群岛、安圭拉、安提瓜、阿根廷、阿鲁巴、巴哈马、巴巴多斯、伯利兹、百慕大、玻利维亚、伯奈尔、巴西、加拿大、开曼群岛、智利、哥伦比亚、哥斯达黎加、库拉索、多米尼克、多米尼加共和国、厄瓜多尔、萨尔瓦多、法属圭亚那、格林纳达、瓜德罗普、危地马拉、圭亚那、海地、洪都拉斯、牙买加、马提尼克、墨西哥、蒙特塞拉特岛、尼维斯、尼加拉瓜、巴拿马、巴拉圭、秘鲁、圣巴夫林米、圣尤斯达求斯、圣基茨、圣卢西亚岛、圣马丁、圣文森特岛、苏里南、特立尼达和多巴哥、特克斯和凯科斯群岛、美国、乌拉圭、委内瑞拉、英属维尔京群岛
6 Americas = American Samoa, Cuba, Federated States of Micronesia, Guam, Marshall Islands, Commonwealth Mariana Islands, Puerto Rico, Palau, Virgin Islands (US), Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States of America, Uruguay, Venezuela, Virgin Islands.